At Lifelift, we are dedicated to supporting individuals living with disabilities through personalised and evidence-based healthcare services. Our commitment as a registered NDIS provider is to ensure you receive high-quality, safe, and effective support tailored to your NDIS plan and individual needs.
Contact Details:
- Address: 629 Ranford Road, Forrestdale, WA 6112
- Phone: 08 6244 5353
- Website: www.lifelift.com.au
How we work
- Our Approach
Lifelift takes a holistic approach to healthcare, focusing on teamwork and effective communication. Our AHPRA registered professionals collaborate closely with you and your health team to help you overcome challenges and achieve your goals. - Personalisation
Understanding that every participant’s needs are unique, we offer customised programs that align with your specific circumstances and NDIS goals, promoting autonomy, dignity, and respect. - Innovative and Responsive Care
We continually innovate to redefine the standards of excellence in healthcare. Your feedback is crucial in this ongoing process, helping us to adapt and improve our services.
Our Services
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- Comprehensive Support System
From initial consultations to ongoing care, we provide a range of services designed to support your health and well-being comprehensively. - Expert Team
Our team comprises experienced health professionals who are not only experts in their fields but also dedicated to your care
Service Agreement Overview
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Understanding Your Service Agreement
Your service agreement with Lifelift outlines the supports and services we will provide, ensuring transparency and mutual understanding. It sets forth the terms and conditions, our commitments to you, and your rights as a participant.
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Personalised Services
Each service agreement is tailored to meet your individual needs and goals, providing a clear framework for how services will be delivered.
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Participants Rights
As a Lifelift participant, you have the right to:
• Receive high-quality and safe services.
• Be treated with dignity and respect.
• Have your privacy protected.
• Provide feedback and make complaints without repercussions.
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Participants Responsibilities
• To provide accurate information to facilitate your care.
• To treat our staff and other participants with respect.
• To adhere to the agreed terms and conditions of the service agreement.
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Providing Feedback
Your feedback is invaluable to us. It helps us understand your needs better and improve our services. Please feel free to speak up about your experiences or provide suggestions.
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Making a Complait
If you have concerns about the services received, we encourage you to contact us directly:
Email: info@lifelift.net.au
Phone: 08 6244 5353
We are committed to resolving your issues promptly and effectively.
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External Compaints
Should you feel unsatisfied with the resolution, you may seek further assistance through external bodies such as the NDIS Quality and Safeguards Commission.
Contacting the NDIS Commission:
Online: NDIS Commission Complaints
Phone: 1800 035 544 (Free call from landlines)
Thank you
